I forgot my password. What should I do?

Click Forgot Password on the login page and enter the email address you signed up with. We’ll email you a link to reset your password.

How do I change my email address?

To change your email address:

  1. Click on the Account link.
  2. Under the “EMAIL” section, click edit and enter your new email address. Click Add New Email and re-enter your password.
  3. We’ll send a verification link to that new email address. Click on the link to verify that you own that account.
  4. Your new email address will be set as your primary email address.

We’ll keep your previous email address as an alternate unless you delete it. You can have lots of alternate email addresses, all of which can be used for signing in. But we’ll use your primary address to contact you.

How do I delete my Intersect account?

Email us at betasupport@intersect.com and we’ll delete your account and all of its content.

I live outside the United States. Can I use Intersect?

Currently Intersect is intended for U.S. and Canadian users. If you access Intersect from outside the United States or Canada, you do so at your own risk and you’re responsible for complying with local laws. Also, if you use Intersect abroad, you’re consenting to transfer data to the United States.

Does Intersect support stories in languages other than English?

You can write stories in many languages, although Intersect always uses a left-to-right presentation of text. Intersect itself is only in English at this time.

Mobile Apps

Does Intersect have a mobile?

Yes, we have an iPhone app that makes it easy to create and share stories on the go, as well as see your own stories and stories around you. You can also use the iPhone app to create draft stories that you finish later on your computer. With mobile storytelling for Intersect, you can capture great stories wherever and whenever you discover them.

How can I get the Intersect iPhone app?

If you’re viewing this page on your iPhone or the computer your iPhone is synced to, you can download the Intersect app from the iTunes App Store. You can also go to the App Store on your iPhone, search for “Intersect PTP,” and then install the app.

But I don’t have an iPhone. When are you going to ship on other mobile devices?

We love mobile. Our iPhone app is just the first step, so stay tuned….


What’s a storyline?

A storyline is a collection of stories arranged chronologically to form a larger narrative (the narrative of your life, or of a vacation, for example). Storylines can be public, or they can be private, which means the owner chooses the circle of people to be the audience. You can create as many storylines as you like, and stories can be borrowed to more than one storyline.

Stories appear on a storyline at the time they happened, which is a calendar-inspired presentation, or at the time they were posted, which is a blog-inspired presentation. You choose between Happened or Posted.

Using tags and participants, you can filter a storyline to show only stories about a particular topic.

I’d like to create a storyline for my organization. How do I do that?

You can create as many storylines as you like for any Intersect account. You can devote a storyline to an organization–or almost anything else you like.

What do the different colors in the dark gray bar below the time selector represent?

The colors represent density of content. As the number of stories at a particular time increases, the colors brighten from reds to oranges to yellows. When stories are valid for a span of time, we mark the beginning of the span.

Blue indicates the absence of stories, or at least the absence of the beginnings of stories.


Who can see my stories?

You control who sees your stories by deciding which storyline or storylines of yours they appear on. Storylines have audiences, and when you borrow a story to multiple storylines of your own, you are making the story available to the audiences of all of those storylines.

When other people borrow a story of yours to one of their storylines, nobody can see your the story unless you’ve given them permission. The easy way to encourage people to borrow a story is to put it on a public storyline so that when it is borrowed by others it can be seen by anybody. But, for example, if you post a story only to a private storyline called “Family” that has a dozen family members in its audience, then only those 12 people can see the story. Any of them may borrow the story to their own storylines, but only the 12 people you’ve approved will be able to see the story. People other than the 12 who look at your relative’s storyline may see other stories but they won’t see yours.

Can I make public a story that is private?

Yes, just borrow it to a public storyline. Be aware that people who commented on the story when it was private will now have their comments visible to the public. You may want to delete any comments that you judge were not intended for a public audience.

Can I import stories from other sites?

Yes. You can import photos and captions from Instagram today, and soon you’ll have wider import options. When you import from Instagram, the photos appear on a storyline called Instagram. You can make this storyline public or private as you wish, and you can borrow photos from it to other storylines.

You can also import photos from Flickr, either right into a story or into your Photo Pool so that you can use them with stories later.

How do I check spelling?

Intersect takes advantage of the excellent spell checking built into the Chrome, Firefox and Safari browsers. Misspelled words in any text field (e.g., story text, captions, comments) are underlined in red, and right-clicking them offers suggested corrections. Internet Explorer does not provide spell-checking, but users can get similar functionality via popular add-ins or toolbars.

Can I paste story text from Microsoft Word?

You can paste text from Microsoft Word or other word-processing programs, but formatting and non-text elements (such as images) will not be preserved. For more information about formatting within Intersect, click How to format text below the text field on the Add a Story page.

Why do stories have to have a time?

On Intersect, stories don’t just have a time, they have two times–the time they happened and the time they were posted. You specify when something happened by filling in the “Time Happened” field of the Add a Story page, or letting the time be inherited from the timestamps of photos that you make part of the story. The time a story is posted is captured automatically by Intersect.

When setting the “time happened,” you can be specify a moment in time or a span of time (e.g. “Jan 1, 2012 1:15 a.m.” or “1991 to 2001”).

Setting the time a story happened helps people find it. It means that if you want to find a story about childhood or last year, you can move back to that time to find it.

Can I write about events that I didn’t participate in?

Absolutely. Intersect is about telling any stories you feel are interesting or relevant to you, even if you didn’t directly participate in them. The Add a Story page lets you enter the names of people who participated in the story. If you didn’t participate, you may remove yourself from the Participants field by clicking the “X” in the upper-right corner of your profile photo.

Can I write stories about things that happened before I was born, like my mother’s childhood?

Sure, and if your mother joins Intersect, she can borrow your stories to start her own storyline. Or you can create a storyline of your own about your month. Just date each story with the time that it happened.   To see a story dated before your birth, you can scroll with the time selector to the appropriate date. Select All to display the entire range of stories on the storyline.


How many photos can I store on Intersect?

We think photos are a great way to tell stories. You can tell as many stories, with or without photos, as you like. Each published story can have up to 25 photos. Plus you can store up to 500 photos in your Photo Pool while you decide which to use in stories. Any photos that you’ve attached to draft stories count toward the 500-photo limit. (If the 500-photo limit seems to restrictive, let us know. We’d love to understand how you’re using the service.)

What sizes and types of photos are supported?

Intersect uploads photos that have the .jpg and .png file types. Once uploaded, all images are stored as .jpgs. The maximum file size for each photo is 10MB.

How do I upload photos to Intersect?

To attach a photo to a new story, use the Add a Story page or the Intersect iPhone app.

To add photos to your Photo Pool, select Photo Pool from the user menu (named after you) at the top of the page. The green Add Photos button on the right side of the page will let you select and upload photos.

To add profile photos, select Profile Photos from the user menu (named after you) at the top of the page.

Can I import photos from another site?

Yes. Intersect supports individual and batch photo importing from Flickr, as well as individual imports of any photo for which you can supply a Web address, or URL. It also imports photos from Instagram, an iPhone app.

How do I show my photos to others?

By adding them to your stories. No one other than you is able to see your photos when they are in the photo pool or in draft versions of your stories.

Can I control who can see my photos?

Yes. You decide who gets to see each of your storylines, and when you borrow a story (including its photo or photos) to a storyline you are granting people who can see that storyline permission to see the story and its photos.

Can people download my original photos?

Anyone who has permission to see your stories and photos can download slightly lower quality copies of your photos, but only at the sizes displayed on Intersect, which are usually smaller than the original.

Can I rotate, crop or otherwise edit my photos on Intersect?

You can rotate photos of yours when you are viewing them, and you can crop profile photos when you upload them.

I took my camera on a trip and the times of my photos are wrong because my camera was still set to my home time zone. What can I do?

You can edit the time of a photo by clicking Edit Photo when viewing it. For now, you’ll have to do this one photo at a time, but bulk time-shifting is on our feature wish list. In the meantime, you can use an offline photo editing tool like iPhoto or a photo site like Flickr to bulk time-shift your photos and re-import them into Intersect.


Who can comment on my stories and photos?

Any registered Intersect user who has permission to see a storyline of yours can comment on the stories and photos that appear in the storyline. You’ll be notified when somebody comments on one of your stories or photos. You can delete any comments you don’t like.

At the top of the Intersect window, to the right of the logo, are indicators for messages and notifications. The messages indicator shows an envelop, and if you click it you can see your messages. The notifications indicator is a “talk bubble,” and in this example it shows that there are three unread notifications waiting for you if you click:

Can people comment anonymously?

No. Because we want to foster constructive conversations, we encourage people to use their real identities for comments. Only registered Intersect users can post comments, and their names, profile photos, and a link to their storylines appear with each comment.

Who can see comments on my stories or photos?

Anybody who can see a story (including anybody on the Internet, in the case of public stories) can see all the comments on a story and its attached photos.

How do I create a storyline?

If you’re brand new to Intersect, you’ll start with two storylines, one that is named after you and is public and one that is named “Private” and is (surprise!) private.

You can add as many storylines as you wish, and make the public or private. Each storyline has an audience (or “circle”). In the case of public storylines, the audience is “public” — everybody. You might want to have storylines for many groups, such as a neighborhood group, a book club, a collection of colleagues, or your old friends from grade school or high school.

To create a storyline, go to your You page and choose Add Storyline from the horizontal list of storylines that appears next to your name and above the time selector menu. (If there are a lot of items listed, you may have to click “More” to see them all and reach the Add Storyline choice.)


Can I list the place of a story without putting it on a map?

No. You can choose not to list a place for a story, but if you do include a place, it must be mapped to a real-world location so that it can be found with other stories that occurred at the same place. It’s fine to use a less-specific location like “Midtown Manhattan” or “Denny Way, Seattle” if you don’t want to reveal an exact address.

What if I’m concerned about revealing my home address or other sensitive location data on Intersect?

On Intersect, posting places helps you and others find stories that occurred at the same time and place. If you want a story to be discoverable at an intersection, you must give it a place. This works beautifully for public stories where the specific location isn’t sensitive.

Having said that, we encourage you to be extremely mindful and careful with location data that might be specific and sensitive, including your home address and those of your friends and acquaintances. When posting a story, it may not always make sense to share its specific location publicly, so please be thoughtful.

With this in mind, Intersect offers several ways to keep a specific address — such as a home address — from becoming public:

  • You can set stories at your home address to be visible only to people you trust.
  • You can list a less specific location (such as a neighborhood) for stories that occur at your home.
  • You can choose not to include any location at all on stories that occur at your home or other places you want to keep private.


Can I search Intersect?

Yes. Search for intersections (of time and place), places, people, tags and text.


What are tags?

Tags are words or phrases that you can add to your stories to help connect them to other stories about the same topic. Intersect shows the tags for each story and the collection of tags for each storyline or place. Clicking a tag on a storyline page will display all the available stories in the storyline that are marked with that tag.

How do I enter multiple tags?

By separating them with commas. Intersect allows multi-word phrases as tags, which is why spaces don’t work to separate tags. As you enter tags, Intersect displays a count.

Why does the capitalization and punctuation of my tags change on some pages?

Intersect displays the tags for a story exactly as they were entered. But when Intersect shows tags from multiple storylines, we normalize them so that minor variations in capitalization or punctuation don’t hinder finding stories on the same topic. So stories tagged “world’s fair” and “Worlds Fair” will both be found under the tag “worlds fair.” Hyphens will be ignored, so typing a tag like “start-up company” will be displayed as “startup company.”

Tagging people

What is people tagging?

On Intersect, you can tag people in your photos and stories. To tag somebody in a story, enter the person’s name in the Participants field. When you tag people in a photo that’s attached to a story, they will be automatically listed as participants in the story.

Why should I tag people?

As you tag people in your stories, the Participants list on your storyline will begin to show who was part of your life at that time. Also, if you tag people who are on Intersect, they’ll get a link to your story in their Notifications feed.

Can I tag anyone?

Yes, you can tag anyone as a participant in a story, even if the person is not yet an Intersect member.

How do I know if I’ve been tagged?

We’ll notify you when somebody tags you as a participant in a story that you have permission to see.

Can I reject being tagged as a participant?

We’re open to thinking through all the ways people might want to tag other people, and we want to implement tagging in a way people really enjoy. For the time being, you can’t reject tags. We’d love to hear what you think about what we’ve done so far and what you’d like to see.

Can I tag other people’s stories or photos?

Currently you can only tag your own stories and photos. But we know it can be helpful to identify people in other people’s stories, so we’re thinking about how this might work and how we can keep the experience enjoyable. Again, this is an area (like so many others) where we’d value feedback.

I’ve tagged someone who wasn’t an Intersect member at the time, but has joined since. How do I link those tags with the member’s storyline?

Click the People tab, then click List, and then find the name of the non-member you previously tagged as a participant. Click Edit below the name and select Merge. Enter the name of the member you want to merge this tag with and click Merge. This will associate all the previously tagged stories and photos with the member you select, and notify this member of any stories and photos they have permission to see.


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